Will I have to pay customs duties when ordering from the US?
No. You should not have to pay any additional customs duties or import fees when your order is delivered.
Artza & Co. ships U.S. orders with applicable customs duties handled on our end.
The amount paid at checkout is your final amount. You should not receive an additional bill from the carrier for customs duties upon delivery.
When customs duties or import fees apply to an order shipped to the United States, they are handled by Artza & Co. as part of our shipping process.
Our goal is simple: no unexpected fees at your door.
What about the recent U.S. tariff changes?
Customs and tariff regulations for products imported into the United States can change.
We closely monitor these changes and work with our shipping partners and customs brokers to make sure any applicable duties and customs requirements are handled properly.
These changes do not mean you will receive an additional customs bill after placing your order.
What should I do if a carrier charges fees?
Please contact us before paying the fee.
Simply send us the invoice or notice you received along with your order number at [email protected].
Our team will look into the situation directly with the carrier and our shipping partner.
Are Artza orders eligible for USMCA/CUSMA?
Our products manufactured in Canada are shipped with the appropriate customs documentation when USMCA/CUSMA applies.
However, USMCA eligibility and the application of certain additional customs duties are separate matters. This is why we prefer to handle these customs requirements directly on our end rather than asking our customers to navigate them.
In summary
• No surprise customs duties upon delivery.
• Artza & Co. handles applicable import duties and customs requirements for U.S. orders.
• The amount paid at checkout remains your final amount.
• If a carrier requests additional fees, contact us before paying.
If you have any questions regarding the tariff or the customs duty, please contact us at [email protected].